CNC machining standards
The Protolabs Network Standard
Quality Assurance
How Protolabs Network upholds quality processes
We set the bar high
Protolabs Network has developed a set of processes to make sure the highest manufacturing standards are applied to every custom part you order. We inspect each order dimensionally and visually, both during and after production, so that your custom components are delivered on time and to your exact specifications.
3D printing standards
Injection molding standards
ISO certifications
Thanks to our highly vetted supplier network and ISO 9001-certified Quality Management System, it’s always possible to have your parts manufactured with industry-specific certifications. Our manufacturing partner network can certify to the following standards: ISO 9001, AS 9100, ISO 13485, ISO 14001 and ISO TS16949.
Contact your Account Manager or networksales@protolabs.com to find out more.
How we assess the quality of our suppliers
We have a comprehensive method for selecting, onboarding and tracking the performance of every supplier in our manufacturing partner (MP) network. Check out our MP network page to read more about our approach.
Quality documentation
We track the performance of our suppliers to ensure that orders meet the Protolabs Network Standard. We can provide certifications and reports upon request.
Certificate of Conformance
Availability:
CNC machining, sheet metal fabrication, injection molding
CMM Inspection Report
Availability:
CNC machining
Material Certificate
Availability:
CNC machining,
sheet metal fabrication
Dimensional Inspection Report
Availability:
CNC machining, sheet metal fabrication, 3D printing
To learn more about quality documentation at Protolabs Network, download a handy
overview of all the reports we offer.
Contacting Protolabs Network for support
We’re here to help with any questions or concerns. To check the status of your order, go to “My Orders” in the Quote Builder.
If you have questions on your quote before production starts, contact your account manager or email networksales@protolabs.com. If you need help with your order during production, you can reach out to networksupport@protolabs.com and our Customer Support or Project Management teams will advise you.
Customs clearance
Customs fees are covered for orders delivered in the United States, European Union, and the United Kingdom. Customers are responsible for duties and fees associated with internationally shipped orders in all other countries.
Troubleshooting your order
Specifications policy
Remember to check your quote, technical drawing and CAD file for consistency before placing your order. This will ensure that any discrepancies are caught before your order goes into production. Reach out to your account manager or networksales@protolabs.com for any questions.
How we handle disputes
In handling disputes, we take on manufacturing risks for you. If your parts aren’t up to spec, you can easily file a dispute claim and we’ll remake or refund your order. You can file a dispute by clicking on the “Raise an Issue” link within 90 calendar days of receiving your order. Our Customer Success Team will work on resolving your issue as quickly as possible, typically within 1-3 business days.
Your parts are in good hands with us. Start a production project today.
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